When you place an order through Sable & Ox, you are ordering works directly from the artist, meaning that works ordered from different producers will get shipped to you in separate consignments.
Each artist has the ability to specify their own delivery policy, which includes the average order turnaround time, cost and any other rules they might want to specify. This information is clearly displayed across the relevant product page and in the “Delivery and Returns” tab, so please make sure you read and understand the artist’s terms before finalising your order with them. If no lead time is given this will normally mean a product is immediately ready for shipping.
You have 14 days from receiving your product to notify Sable & Ox if you wish to return an item. Please note that pieces commissioned to your specific requirements, or items with a broken hygiene seal cannot be returned unless found to be faulty.
Because in most cases your order won’t fit through your letterbox please make sure that you choose a delivery address where someone will be in during the day. Alternatively, you can ask the courier to leave your order somewhere for you to collect by leaving a delivery note when checking out. If you have any other specifications or requests regarding your delivery please don’t hesitate to contact us at firstname.lastname@example.org.
When an artist ships your order, you’ll receive an email telling you your purchase is on the way and where relevant, a tracking reference will be included.
All of our products come with free delivery to the UK mainland. If you live outside of the UK mainland and would like to place and order, please contact us at email@example.com for further details.
If you have any problems or concerns regarding an order you’ve made or would like to place, please feel free to contact the Sable & Ox team. All the contact details you should need can be found below, we are more than happy to help in whichever way we can.
145-157 ST JOHN STREET
Tel: 01553 617303
firstname.lastname@example.org (General Enquires)
email@example.com (Company Secretary)